Returns & Exchanges
Please choose your items carefully - we want you to enjoy your Rabbitohs merchandise as soon as you receive your order.
In the event that you are not satisfied with your purchase, please follow the below steps to return your item:
- Exchanges can be made within 14 days of purchase.
- Refunds can be made within 7 days for faulty products only.
- A receipt of proof of purchase must be provided.
- Products must be in bought condition, this includes swing tags attached
You can make your return in person at Level 4, 261-265 Chalmers St, Redfern NSW 2016
Or you can post your goods, along with a note detailing your exchange, addressed to Attn: South Sydney Football Club Shop, Locked Bag 1, Redfern NSW 2016
- You will also be required to include an enclosed satchel for returning the goods.
- Failure to do so will require additional postage charge as per our shipping costs.
- We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit. Return postage costs are the responsibility of the customer and we recommend you email us prior to returning an item(s) so we can expect your parcel.
In the case of manufacturing faults inside 7 days, the goods are to be returned to the SSFC Shop and a refund or exchange on the goods can be made. Outside of 7 days, the goods will have to be returned to the manufacturer for assessment. This may add a delay in replacing the goods.
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